The AI chatbot on the Familienportal.NRW website
How it works, what it can do, and how your data is protected.
Find the Right Answer Quickly
Would you like to apply for parental allowance, find an advice center, or ask questions about government benefits? The AI chatbot is a digital assistant. To activate it, you must accept our cookies. To do so, click on our small logo in the lower-right corner.
The AI bot helps you quickly and easily find relevant information, contact persons, or additional resources on the Familienportal.NRW.
Here you can learn how the chatbot works, what it can do, and how your data is protected.
What can the chatbot do?
Among other things, our chatbot can help you
- find information more quickly on the Familienportal.NRW website,
- answer questions about programs and services,
- to provide the appropriate forms or contact persons,
- redirect you directly to the right pages.
Good to know: No matter what question you have about family matters, you can ask the chatbot!
Feel free to ask any questions!
You can simply phrase your question the way you would speak. The chatbot
- understands natural language.
No bureaucratic jargon—just type in what you’re looking for or use voice input. - speaks over 95 languages.
The chatbot recognizes the language you’re writing or speaking in and responds in that language. - helps you quickly find the right information.
Based on your search query, you’ll be taken directly to the relevant content—whether it’s a service, a contact point, or an information page. - provides guidance through the wide range of services.
The chatbot shows you what services are available, explains who is eligible to use them, and guides you to the appropriate (online) application form.
Give it a try right now!
“We’re having a baby,” “How do I apply for parental leave benefits?” or “Is there a subsidy for lunch at daycare?”: Simply type or speak your inquiry into the input field. You don’t need to know the official name of an administrative service. The chatbot understands the meaning of your question and provides relevant results: information, the appropriate contact points, and direct links to online applications.
Here's what happens behind the scenes
After you enter your question, the chatbot automatically searches for the relevant information. To do this, it searches the Familienportal.NRW website as well as selected, trustworthy information sources from the state of North Rhine-Westphalia.
For each result, you’ll receive:
- a personalized response,
- a clear explanation without bureaucratic jargon,
- direct links to information pages, online services, and the relevant agencies.